![]() ![]() Call DCF toll-free at 1-86 (TTY 1-80) Monday through Friday from 8 a.m. The Department of Children and Families (DCF) needs to know when your name, address, county or telephone number change, as well. We need to be able to reach you about your healthcare needs. ![]() You can do so by calling Member Services. If any of your personal information changes, let us know as soon as possible. Names and addresses of providers who specialize in your disability.Īll of these services are provided free to you.Help in making or getting to appointments.Information and materials in large print, audio (sound) and braille.Call 711 and give them our Member Services phone number. This helps people who have trouble hearing or talking to make phone calls. We can tell you if a provider’s office is wheelchair accessible or has devices for communication. We provide this help at no charge to you.įor people with disabilities: If you use a wheelchair, or are blind, or have trouble hearing or understanding, call us if you need extra help. ![]() We have people who help us talk with you in your language. If you do not speak English, we can help. Our nurses are available to help you 24 hours a day, seven days a week. If you have an urgent question, call our 24-hour Nurse Advice Line at 1-86. We will call you back the next business day. If you call when we are closed, please leave a message. If you lose your ID card, or if it is stolen, call Member Services. When you call, make sure you have your identification card (ID card) with you so we can help you. to 8 p.m., but not on state approved holidays (like Christmas Day and Thanksgiving Day). You may call us at 1-86, or TTY at 1-80, Monday through Friday, 8 a.m. We can help you choose or change your Primary Care Provider (PCP), find out if a service is covered, get referrals, find a provider, replace a lost ID card, report the birth of a baby and explain any changes that might affect you or your family’s benefits. Our Member Services department can answer all of your questions. ![]()
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